DELETE MY ACCOUNT

Last updated: June 24, 2026

⚡ Action is Permanent

  • Data Loss: Deleting your account deletes your bookmarks, streak count, learning points (LP), and all learning history permanently.
  • VIP Services: Subscription benefits will terminate immediately. Please cancel auto-renewal in your app store before requesting deletion.
  • No Undo: Once completed, we cannot recover your records or credentials.

We are sorry to see you go! Traudio is committed to complying with Apple App Store and Google Play guidelines regarding account deletion. This guide explains how you can completely delete your account and associated records.

1. In-App Deletion Walkthrough

The fastest and most secure way to delete your profile is directly inside the Traudio mobile application:

  1. Open the Traudio app on your mobile device.
  2. Ensure you are logged into the account you wish to delete.
  3. Go to the Personal Profile section.
  4. Select the Account Settings option.
  5. Scroll down to the bottom and tap Delete Account.
  6. Confirm the security warning prompts. The system will lock your account and proceed to delete your data immediately.

2. Online Deletion Request Form

If you have already uninstalled the Traudio app, you can submit a deletion request directly below. Our support team will process your request within 7 business days.

✓ Request Submitted

Your request has been recorded. We will email you at the registered address once your account and credentials are fully purged (typically within 7 days).

3. Timeline & Data Purge Process

Upon initiating deletion (either in-app or via the web form):

  • Session Suspension: Your active login sessions are revoked, preventing any further logins.
  • Database Purging: All entries linked to your user UUID in our Supabase databases—including your learning history, bookmarks, AI chat sessions, and progress charts—are flagged and completely deleted.
  • Process Duration: Standard account purging takes 24 hours via in-app request, and up to 7 days for web form submissions.

4. Data Retention Exclusions

In accordance with global data protection laws (such as GDPR), certain transaction records cannot be deleted immediately:

  • Billing Invoices: Invoice logs and payment IDs processed via Google Play / App Store are retained for legal audit, financial, and tax purposes as mandated by local laws.
  • Anonymized Metrics: Overall usage metrics that do not contain personal identifiers may be kept to maintain app analytics.