Make Change Work for You summary

Introduction

Make Change Work for You by Scott Steinberg Embrace change and conquer fear to thrive in an uncertain world. Do you ever feel paralyzed by fear when facing unfamiliar challenges? Imagine a world where change remains constant and uncertainty is the only guarantee. How can anyone navigate such a shifting landscape?

How do you avoid being held back by your natural anxieties? This summary explores how fear can become a powerful tool for success.

using the fear method

Using the FEAR Method How do you save a vital account when an angry buyer demands an instant cancellation? Emotions should never slow down your progress when challenges arrive. Instead, you can solve your difficulties in a confident and rational manner. Picture yourself sitting inside a meeting with a very important client.

He is completely unhappy with your current product offering today. He wants to cancel your business contract immediately right now. Do you panic and beg him not to drop you? Or do you simply resign yourself to the total loss of business?

You could actually do neither of those things. You can approach problems rationally rather than letting emotions dictate actions. You should use the FEAR method for this exact situation. That method stands for focus and engage and assess and react.

You must start by focusing entirely on your specific problem. Study the issue closely before you engage with anyone. Then you can take the appropriate action moving forward. Ask yourself how threatening this problem really is.

Does anyone on your team have experience solving a similar problem? Can you improve your product or service per client wishes? Might it be better to drop this client for new ones? If this happened before, how did you resolve the situation?

You should develop an action plan after making sufficient preparations. Analyze which resources you need and steps to reach goals. This could mean developing unique new technologies for your client. Other providers cannot offer those specific technologies to him.

You must assess outcomes and react once implementing your plan. Always analyze the actual results of your action plan. Are those results truly satisfactory to you and others? If not, then what are the underlying problems here?

What can you learn from making mistakes along the way? Your customer might be delighted, which is great news. If not, then what else do you need to do? How do you stop him from searching for another provider?

You can tweak your plan until you solve the problem. The FEAR model provides a good opportunity by differentiating risks. It helps you assess emotional situations very objectively. Ultimately, it helps you produce the best possible outcome.